Frequently Asked Questions
Everything you need to know about our handcrafted wooden creations.
What kind of wood do you use for your products?
We use premium, sustainably sourced hardwoods including Walnut, Oak, Maple, and Bamboo. Each piece is treated with food-safe oils and finishes to ensure durability and natural beauty.
How long does shipping take for custom orders?
Since our custom items are handcrafted to order, please allow 3-5 business days for production. Shipping typically takes an additional 5-7 business days depending on your location.
Can I personalize an item with my own logo or text?
Yes! We offer laser engraving services on most of our products. You can upload your design or enter your text directly on the product page before adding the item to your cart.
How do I care for my wooden kitchenware?
To maintain your wooden items, hand wash them with mild soap and warm water. Never soak them or put them in the dishwasher. We recommend applying a food-grade mineral oil once a month to prevent cracking.
What is your return policy?
We offer a 30-day return policy for all non-customized items. If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos for a full replacement or refund.
Do you offer international shipping?
Yes, we ship our wooden products worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country and package weight.